FACULTY OF BUSINESS
Department of Business Administration
BA 410 | Course Introduction and Application Information
| Course Name |
Total Quality Management
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
BA 410
|
Fall/Spring
|
3
|
0
|
3
|
6
|
| Prerequisites |
None
|
|||||
| Course Language |
English
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
First Cycle
|
|||||
| Mode of Delivery | Online | |||||
| Teaching Methods and Techniques of the Course | DiscussionProblem SolvingQ&ALecture / Presentation | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | ||||||
| Course Objectives | This course aims at developing an understanding of Quality Control Systems, Total Quality Management (TQM) techniques and Statistical Process Control tools; and the foundation for interpreting the controlcharts. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Competition and quality concepts, principles and implementation of TQM, tools and techniques of TQM, statistics, probability, control charts, reliability are the subjects of the course. |
|
|
Core Courses | |
| Major Area Courses |
X
|
|
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to Quality and Quality Management | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 1 |
| 2 | Total Quality Management - Principles | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 2 |
| 3 | Total Quality Management - Practices | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 2 |
| 4 | Total Quality Management - Tools | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter3 |
| 5 | Total Quality Management - Techniques | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter3 |
| 6 | Total Quality Management - Planning Tools | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 12 |
| 7 | Seven Basic Tools of Quality | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 4 |
| 8 | Fundamentals of Statistics and Control charts for variables | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 4 & 5 |
| 9 | Additional SPC Techniques for Variables & Time Weighted Control charts (EWMA, Cusum, Moving Average) | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 6 |
| 10 | Control Charts for Attributes and Lot-by-Lot Acceptance Sampling by Attributes | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 8 & 9 |
| 11 | Presentations | Quality Improvement Tools, QFD, Kaizen, 5S, Lean Production, TPM, Office TPM, Six Sigma, Service Quality, Business Applications |
| 12 | Presentations | Quality Improvement Tools, QFD, Kaizen, 5S, Lean Production, TPM, Office TPM, Six Sigma, Service Quality, Business Applications |
| 13 | Presentations | Quality Improvement Tools, QFD, Kaizen, 5S, Lean Production, TPM, Office TPM, Six Sigma, Service Quality, Business Applications |
| 14 | Presentations | Quality Improvement Tools, QFD, Kaizen, 5S, Lean Production, TPM, Office TPM, Six Sigma, Service Quality, Business Applications |
| 15 | Review of the Semester | |
| 16 | Final Exam |
| Course Notes/Textbooks | Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009 ISBN: 978-0-13-714439-6 |
| Suggested Readings/Materials | Total Quality Management. Besterfield, D.H., Besterfield Michna, C., Besterfield, G.H., and Besterfield Sacre, M. 3rd Edition, PrenticeHall, New Jersey, 2003. ISBN-13: 978-0130993069 Principles of Operations Management. Jay Heizer and Barry Render, 6th Edition, Prentice Hall, New Jersey, 2006. ISBN-13: 978-0131981966 Statistical Quality Design and Control. Richard E. DeVor, Tsonghow Chang and John W. Sutherland, 2nd Edition, Prentice Hall, New Jersey, 2007. ISBN-13 : 978-0130413444 |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation | ||
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
3
|
15
|
| Presentation / Jury |
1
|
15
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
5
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
14
|
3
|
42
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
3
|
8
|
24
|
| Presentation / Jury |
1
|
0
|
|
| Project |
1
|
19
|
19
|
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
15
|
15
|
| Final Exam |
1
|
20
|
20
|
| Total |
168
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To be able to solve problems with an analytical and holistic viewpoint in the field of business administration. |
X | ||||
| 2 | To be able to present the findings and solutions to the business problems in written and oral formats. |
X | ||||
| 3 | To be able to interpret the application of business and economic concepts, and philosophies at the national and international levels. |
|||||
| 4 | To be able to use innovative and creative approach for real-life business situations. |
X | ||||
| 5 | To be able to demonstrate leadership skills in different business situations. |
|||||
| 6 | To be able to interpret the reflections of new technologies and softwares to business dynamics. |
|||||
| 7 | To be able to integrate knowledge gained in the five areas of business administration (marketing, production, management, accounting, and finance) through a strategic perspective. |
|||||
| 8 | To be able to act in accordance with the scientific and ethical values in studies related to business administration. |
X | ||||
| 9 | To be able to work efficiently and effectively as a team member. |
|||||
| 10 | To be able to have an ethical perspective and social responsiveness when making and evaluating business decisions. |
|||||
| 11 | To be able to collect data in the area of business administration and communicate with colleagues in a foreign language ("European Language Portfolio Global Scale", Level B1). |
|||||
| 12 | To be able to speak a second foreign at a medium level of fluency efficiently. |
|||||
| 13 | To be able to relate the knowledge accumulated throughout the human history to their field of expertise. |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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