BA 410 | Course Introduction and Application Information - Department of Business Administration

Course Name

Total Quality Management

Code	Semester	Theory (hour/week)	Application/Lab (hour/week)	Local Credits	ECTS
BA 410	Fall/Spring	3	0	3	6

Prerequisites	None
Course Language	English
Course Type	Elective
Course Level	First Cycle
Mode of Delivery	face to face
Teaching Methods and Techniques of the Course	Discussion Problem Solving Q&A Lecture / Presentation
National Occupation Classification	-
Course Coordinator	Prof. Dr. Semra TUNALI
Course Lecturer(s)	Arş.Gör.Dr. GİZEM HALİL UTMA
Assistant(s)	Arş.Gör. Zeynep Göksu Beşkaya

Course Objectives	This course aims at developing an understanding of Quality Control Systems, Total Quality Management (TQM) techniques and Statistical Process Control tools; and the foundation for interpreting the controlcharts.
Learning Outcomes	The students who succeeded in this course; Explain the dimensions and elements of quality and quality improvement. Discuss the strategic role of quality and quality improvement issues and problems. Explain the quality concept and quality control methods and techniques and statistical quality control. Describe the new approaches in quality field such as Total Quality Management and its philosophy. Implement the methodology of the quality management through the steps of TQM.
Course Description	Competition and quality concepts, principles and implementation of TQM, tools and techniques of TQM, statistics, probability, control charts, reliability are the subjects of the course.
Related Sustainable Development Goals

Course Category	Core Courses
	Major Area Courses	X
	Supportive Courses
	Media and Management Skills Courses
	Transferable Skill Courses

Week	Subjects	Related Preparation
1	Introduction: Quality & Performance Excellence	Evans, Ch. 1
2	Strategic Planning, KPI & Cost of Quality	Goetsch, Ch. 2& 3
3	Leadership, Culture & Teamwork	Goetsch, Ch. 8, 9, 10
4	Supply Chain & Process Management	Evans, Ch. 5
5	Customer Focus & SERVQUAL	Evans, Ch. 3
6	Design Quality & QFD (House of Quality)	Evans, Ch. 7
7	Problem Solving Tools - I (Qualitative)	Goetsch, Ch. 15
8	Problem Solving Tools - II (Quantitative)	Goetsch, Ch. 15
9	MIDTERM EXAM
10	Statistical Process Control (SPC)	Evans, Ch. 8
11	Six Sigma & DMAIC Methodology	Evans, Ch. 9
12	Lean Management & 5S	Goetsch, Ch. 21
13	ISO 9000 & Quality Management Systems	Goetsch, Ch. 14
14	Excellence Models & Turquality Program	Evans, Ch. 10
15	FEAST of SACRIFICE HOLIDAY
16	Semester Project Presentations

Course Notes/Textbooks

Managing for Quality and Performance Excellence by James Evans 12th Edition ISBN: 9780357984840
Quality Management for Organizational Excellence: Introduction to Total Quality, 7th edition ISBN-13: 9781292035536

Suggested Readings/Materials

Total Quality Management. Besterfield, D.H., Besterfield Michna, C., Besterfield, G.H., and Besterfield Sacre, M. 3rd Edition, PrenticeHall, New Jersey, 2003. ISBN-13: 978-0130993069

Principles of Operations Management. Jay Heizer and Barry Render, 6th Edition, Prentice Hall, New Jersey, 2006. ISBN-13:‎ 978-0131981966

Statistical Quality Design and Control. Richard E. DeVor, Tsonghow Chang and John W. Sutherland, 2nd Edition, Prentice Hall, New Jersey, 2007. ISBN-13 : 978-0130413444

Semester Activities	Number	Weigthing
Participation	1	10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments	1	20
Presentation / Jury	1	10
Project	1	15
Seminar / Workshop
Oral Exams
Midterm	1	20
Final Exam	1	25
Total

Weighting of Semester Activities on the Final Grade	5	75
Weighting of End-of-Semester Activities on the Final Grade	1	25
Total

Semester Activities	Number	Duration (Hours)	Workload
Theoretical Course Hours (Including exam week: 16 x total hours)	16	3	48
Laboratory / Application Hours (Including exam week: '.16.' x total hours)	16		0
Study Hours Out of Class	14	2	28
Field Work			0
Quizzes / Studio Critiques			0
Portfolio			0
Homework / Assignments	4	4	16
Presentation / Jury	1	9	9
Project	1	15	15
Seminar / Workshop			0
Oral Exam			0
Midterms	1	20	20
Final Exam	1	32	32
		Total	168

#	Program Competencies/Outcomes	* Contribution Level
#	Program Competencies/Outcomes	1	2	3	4	5
1	To be able to solve problems with an analytical and holistic viewpoint in the field of business administration.	-	-	-	X	-
2	To be able to present the findings and solutions to the business problems in written and oral formats.	-	-	X	-	-
3	To be able to interpret the application of business and economic concepts, and philosophies at the national and international levels.	-	-	-	-	-
4	To be able to use innovative and creative approach for real-life business situations.	-	X	-	-	-
5	To be able to demonstrate leadership skills in different business situations.	-	-	-	-	-
6	To be able to interpret the reflections of new technologies and softwares to business dynamics.	-	-	-	-	-
7	To be able to integrate knowledge gained in the five areas of business administration (marketing, production, management, accounting, and finance) through a strategic perspective.	-	-	-	-	-
8	To be able to act in accordance with the scientific and ethical values in studies related to business administration.	-	-	X	-	-
9	To be able to work efficiently and effectively as a team member.	-	-	-	-	-
10	To be able to have an ethical perspective and social responsiveness when making and evaluating business decisions.	-	-	-	-	-
11	To be able to collect data in the area of business administration and communicate with colleagues in a foreign language ("European Language Portfolio Global Scale", Level B1).	-	-	-	-	-
12	To be able to speak a second foreign language at a medium level of fluency efficiently.	-	-	-	-	-
13	To be able to relate the knowledge accumulated throughout the human history to their field of expertise.	-	-	-	-	-